Refund policy

                                    Refund & Cancellation Policy

PC Excursions wants every guest to book with confidence. Please review our refund policy before making a reservation.

100% Refund Guarantee

You are entitled to a full refund if you cancel your reservation at least 24 hours before the scheduled start time of your excursion, provided the cancellation request is made within 30 days of your original booking date.

Cancellations Within 24 Hours

Cancellations made less than 24 hours before the scheduled excursion time are non-refundable. This includes no-shows, late arrivals that cause you to miss pickup, and last-minute changes of plan.

Deposit & Remaining Balance

Most excursions are reserved with a deposit paid at booking, with the remaining balance due on the day of the excursion. If you cancel within the eligible refund window, your deposit will be fully refunded. If your cancellation falls outside the eligible window, the deposit is forfeited.

How to Request a Refund

To cancel or request a refund, contact us as soon as possible by email or WhatsApp with your booking confirmation details (name, excursion, and date). We aim to process eligible refunds within 5–10 business days to your original payment method.

Weather & Safety Cancellations

If an excursion is cancelled by PC Excursions due to weather, safety concerns, or operator issues, you will be offered a full refund or the option to reschedule at no additional cost.

Changes to Your Booking

Need to change your date instead of cancelling? Contact us at least 24 hours in advance and we'll do our best to accommodate a new date, subject to availability, at no extra charge.

Contact Us

Questions about this policy? Reach out to us via the Contact page or WhatsApp — we're happy to help.